Job Description

Job Posting

Pacific Hospitality Group provides a unique value proposition to investors and team members through our owner/operator approach. We are a family focused company committed to long term holds that enable us to grow our business and our team members. Our vision is to enrich people's lives by offering memorable experiences, giving back to our communities and honoring God in all that we do. We are focused on long-term value creation and sustainable growth.

Our Guiding Principles:

Integrity, Compliance, Value Creation, Principled Entrepreneurship, Customer Focus, Knowledge, Change, Humility, Respect, & Fulfillment

Job Description

Position Summary

The Restaurant Host/Hostess is responsible for creating a positive first and last impression for guests by providing a warm welcome, managing seating arrangements, and ensuring smooth restaurant flow. This role serves as the primary point of contact for guests and plays a key role in delivering exceptional hospitality and guest satisfaction.

Key Responsibilities

• Greet all guests promptly with a friendly, professional, and welcoming demeanor
• Manage reservations, waitlists, and walk-in guests efficiently
• Escort guests to tables and provide menus
• Communicate estimated wait times accurately and professionally
• Thank guests upon departure and invite them to return
• Respond to guest inquiries regarding restaurant services, menu offerings, and hotel amenities when applicable
• Assist with guest concerns and notify management of any service issues
• Coordinate seating assignments to maximize guest satisfaction and operational efficiency
• Monitor dining room activity and table availability
• Maintain accurate reservation and waitlist records
• Communicate effectively with servers, managers, and kitchen staff regarding guest flow and special requests
• Accommodate guest preferences whenever possible while maintaining balanced server sections
• Ensure smooth transitions during peak dining periods
• Maintain cleanliness and organization of the host stand, lobby, and entrance areas.
• Answer restaurant phone calls and assist guests with reservations and inquiries.
• Manage reservation systems and update guest information accurately
• Assist with menu presentation and promotional materials
• Support restaurant staff with light administrative or service tasks as needed
• Follow all company policies, safety procedures, and service standards
• Participate in opening, closing, and side work duties

What You Will Bring

Qualifications

• High school diploma or equivalent preferred
• Excellent communication and interpersonal skills
• Professional appearance and positive attitude
• Strong organizational and multitasking abilities
• Basic computer skills and experience with reservation or POS systems preferred
• Ability to remain calm and courteous during busy service periods
• Ability to work flexible schedules, including evenings, weekends, and holidays

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to move throughout the restaurant frequently
• Occasional lifting of up to 20 pounds
• Ability to work in a fast-paced hospitality environment

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

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